Shipping Policy

Last updated: August 31, 2026

1. Where we ship

We ship to destinations shown as available at checkoutthe applicable details provided on the storefront, at checkout, or through support

2. Processing

After payment approval, orders are processed within the timeframe shown at checkout, in the order confirmation, or by support where applicablethe applicable details provided on the storefront, at checkout, or through support

3. Service and estimated delivery

Available services, carriers and tracking: the applicable details confirmed on the storefront, at checkout, or through supportthe timeframe shown at checkout, in the order confirmation, or by support where applicable

4. Charges, tax and customs

Shipping rates are calculated by the amount disclosed before checkout or before the customer accepts the applicable servicethe amount disclosed before checkout or before the customer accepts the applicable service

5. Address changes and failed delivery

Request a correction at hello@yrova.comthe amount disclosed before checkout or before the customer accepts the applicable service

6. Delay, loss and damage

Report a missing, delayed or damaged shipment to hello@yrova.comthe timeframe shown at checkout, in the order confirmation, or by support where applicable

7. Events outside reasonable control

Government action, severe weather, customs, labor disruption, carrier interruption or another event outside reasonable control may delay delivery. We will communicate material delays and will not use this clause to remove a remedy that law requires.

8. Split shipments and unavailable items

An order may ship in more than one package or from more than one fulfilment point. Separate tracking numbers, shipping charges and delivery estimates will be shown where available. If an item becomes unavailable after acceptance, we will notify you and provide the cancellation, refund or substitute option required by law.

9. Addresses and delivery locations

Provide a complete address, apartment or unit number and any access instructions at checkout. PO boxes, APO/FPO/DPO addresses, freight forwarders, remote areas and restricted goods may have different services or fees. We cannot guarantee delivery to a location a carrier or law excludes, but we will disclose a material restriction when known.

10. Title, risk and proof of delivery

Shipping status, title and risk are interpreted subject to applicable law and the order terms. A carrier scan or signature is evidence of delivery, not conclusive proof against a timely claim of loss, theft, damage or misdelivery. Contact hello@yrova.com

11. Claims and records

Keep the tracking page, package, photographs and delivery notice until the matter is resolved. We may share claim details with a carrier or insurer only as needed to investigate. A carrier's internal deadline does not shorten a longer consumer remedy required by law.